For insurance & benefits
We design and deploy custom AI systems that automate complete workflows across the software you already use. No rip-and-replace. Human oversight where it matters.
Beyond task automation
Most AI sits beside the work. A copilot suggesting, an assistant drafting, a person still doing the job. We build AI systems that do the work: moving between your existing systems, acting within guardrails you define, and bringing your team in when judgment is required. And when the tool you need doesn't exist yet, we build it. We become your innovation machine.
If people are moving data between systems, reconciling discrepancies, or following a repeatable process, there's a good chance we can automate it.
What changes
Keep the software your operation depends on. Change how much work it can get through.
Moving data between systems and chasing discrepancies goes to software. Your experienced staff handle the judgment calls.
Open enrollment doesn't require a hiring plan. The work scales without the team scaling with it.
Every action is logged with a reason. When an auditor asks, you have the answer, not a reconstruction.
Built for this industry
Relay Vault was founded by Courtney Guertin, co-founder and CTO of Ease, now part of Employee Navigator. We've spent years building the integrations and infrastructure insurance and benefits companies depend on.
How it works
We map how the work moves, identify the decisions and edge cases, and choose the first workflow with a clear operational payoff.
We connect the software you already use, build the workflow inside your security rules, and define where human approval belongs.
We launch in production, train your team, measure the result, and expand only after the first workflow proves its value.
A practical first step
Tell us what's eating your team's time. We'll tell you whether AI can realistically take it over, and what it would take to prove the return.
Thirty minutes with an insurance software operator, not a sales team.
Wherever you want it. For PHI and anything sensitive, it can run entirely inside your own cloud, so nothing leaves your walls. Or we host it for you, in a SOC 2 Type II and HIPAA compliant environment.
Most teams have a mapped, build-ready first workflow in two to four weeks. Production deployments are typically live in 6 to 12 weeks, depending on the systems and approvals involved.
Not usually. We build on top of what you already run. But when a new system would genuinely cost you less than working around the old one, we'll tell you, and we can build it.
Often. Internal builds tend to stall between a demo that works and a system people trust in production. Closing that gap is the job: security, edge cases, approvals, and auditability.