Privacy Policy

Relay Vault, LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and our services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information you or your organization provide when using our platform, including:

• Names, email addresses, and contact information of authorized users
• Organization name, business address, and billing information
• Data processed through integrations (CRM records, claims data, policy information)
• Authentication credentials and access tokens for connected systems

We collect this information through:

• Account registration and setup
• API integrations with your connected systems
• Usage of our platform and services

We also collect anonymous analytics data (e.g., page visits, feature usage) through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

• Provide and maintain our platform services
• Process and relay data between your connected systems
• Execute automated workflows on your behalf
• Provide customer support and respond to inquiries
• Send service-related communications
• Fulfill our legal and regulatory obligations

We do not use your personal information for marketing or advertising purposes without your explicit consent.

3. How We Share Your Information

We only share your personal information as necessary to provide our services. This may include sharing with:

• Third-party systems you connect to Relay Vault (CRMs, claims systems, etc.) as directed by your workflows
• Service providers who help us operate our platform (cloud hosting, payment processing)
• Regulatory authorities when required by law or legal process

We do not sell or rent your personal information to third parties.

4. Data Processing & AI

Our platform uses artificial intelligence to process and analyze data you relay through our systems. Key principles:

• Your data is processed only as directed by your configured workflows
• We do not use your data to train AI models without explicit consent
• All AI processing occurs within our secure, SOC 2 certified infrastructure
• You maintain full control and visibility over data processed by AI

5. Cookies & Analytics

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember your preferences
• Gather anonymous site usage analytics

We do not use cookies for targeted advertising.

You may manage cookie preferences through your browser settings.

6. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccuracies in your information
• Request deletion of your personal information, where applicable
• Export your data in a portable format

To exercise these rights, please contact us at privacy@relayvault.ai.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information. Sensitive information is transmitted using TLS encryption and stored using AES-256 encryption at rest.

We are SOC 2 Type II certified, reflecting our commitment to the highest standards of data security and privacy.

8. Compliance

We comply with applicable privacy laws, including:

• HIPAA (Health Insurance Portability and Accountability Act)
• CCPA (California Consumer Privacy Act)
• GDPR (General Data Protection Regulation) for EU users

If you are a California resident, you have additional rights under the CCPA. Please contact us for more details.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this policy. When you terminate your account, we will delete or anonymize your data within 90 days, unless we are required by law to retain it longer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date above and post the updated policy on our website. Material changes will be communicated to you via email or in-app notification.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: