How It Works
Relay Vault sits on top of the ben-admin, policy admin, claims, distribution, and finance systems you already run — and rebuilds the workflows around them. Employee benefits — medical, dental, vision, disability, hospital, worksite, and voluntary plans — and P&C. Carrier integrations and discrepancy management included. Layer-first by default. Migration-capable when you need it. SOC 2 Type II certified. HIPAA compliant.
The Engagement
Every engagement starts with a real workflow inside your business — not a generic demo. We ship transformation, not pilots.
Two-week embedded review of one workflow. We map where humans are the integration layer, where systems disagree, and what an AI-native version of the workflow would actually look like in your stack.
We redesign the workflow with AI agents inside Guidewire, Duck Creek, Employee Navigator, Ease, Vertafore, AMS360, Applied Epic, Salesforce FSC, or ImageRight. Layer-first by default — platform migration or custom builds when that's the right call.
Live in 6–12 weeks. Agents run inside your permissions, your audit logs, and your compliance controls. Human-in-the-loop by default for any decision your team wants to sign off on.
Quarterly review that widens scope, tunes decision logic, and prepares the agent for the next state exam, SOC 2 audit cycle, or NAIC filing.
Workflow Library
Each workflow runs inside your existing controls — SOC 2 logs, HIPAA-compliant data handling, and exam-ready audit trails preserved end-to-end.
Medical, dental, vision, disability, hospital, worksite, and voluntary plans — open enrollment, census sync, eligibility verification, and carrier file reconciliation across ben-admin and HCM systems.
FNOL intake, triage, document analysis, coverage validation, and adjudication support — rebuilt end to end with explainable AI agents and human-in-the-loop sign-off.
Exception detection across enrollment, billing, and regulatory logic. Census-to-carrier mismatches, premium billing deltas, and exam exceptions — every flag traces back to its source.
Carrier statements, TPA billing, broker ledgers, and finance systems reconciled automatically. Catch payment errors before checks go out.
Policy, claims, and billing workflows coordinated across P&C carriers and programs. Layer-first on Guidewire and Duck Creek — or migrated when that's the right call.
Multi-tier distribution calculation, overrides, splits, and retroactive adjustments — automated, validated, and logged for every payee.
Built To Work With Your Stack
Agents operate inside your existing permissions, data, and audit logs — across P&C policy admin, ben-admin, HCM/HRIS/payroll, and carrier connectivity.
Deployment
Most engagements start as a layer. When the platform is the problem, we migrate or build custom — same audit, same compliance trail.
Your PAS, ben-admin, AMS, or TPA platform stays the system of record. Relay Vault rebuilds the workflows around it — carrier integrations, discrepancy detection, enrollment, claims, and reconciliation. Production in 6–12 weeks with no forced migration.
When the platform itself is the bottleneck — or you need greenfield custom software — we lead platform migrations and custom builds with the same audit-first process. Not the 18-month strategy-deck-to-nowhere pattern.
What You Walk Away With
From audit to production deployment
Start on your stack; migrate or build custom when needed
Audit-trail coverage for every agent decision
Signed for PHI handling and major model providers
Two weeks. One workflow. A scoped architecture and pricing for what an AI transformation looks like inside your stack.